I, Vicky Moore, want you to know that your privacy and confidentiality are of the utmost importance to me. In the interest of transparency, please be informed that I operate under the business name Cherrisilk, and I therefore acknowledge responsibility for taking care of your data through these channels. At all times, your data is protected by the Data Protection Act 2018 and I comply with the guidance put forth by the Information Commissioners Office (ICO) which you can find here: https://ico.org.uk/ . 

 

My contact details are as follows:

 

Vicky Moore

Suite 107049

Po Box 6945

London W1A6US

support@cherrisilk.co.uk

The law requires me to determine how I process different categories of your personal information, and to notify you of the basis for each category.

If the basis on which I process your personal information is no longer relevant, then I shall immediately stop processing your data.

 

 

  

 1. Information I process because I am bound by a contract with you

When you make a purchase or agree to my terms and conditions, a contractual agreement is established between you and me. To fulfill my responsibilities within this agreement, I need to handle the information you provide, which may include personal data.

 

This data may be utilized for the following purposes:

1. Confirming your identity for security purposes.

2. Facilitating product sales.

3. Delivering my services.

4. Offering recommendations and guidance on products, services, and optimizing your website experience.

I process this information because of the existing contract between us, or at your request prior to forming a legal contract. This processing will continue until the contract concludes or is terminated by either party in accordance with the contract's terms.

 

2. Information I process with your approval 

 

In situations where there isn't a formal contract between us, like when you explore my website or request additional information about  my business, encompassing our products and services, you grant me your permission to handle information, including potentially personal data.

Whenever possible, I strive to secure your clear consent for handling this information.  At times, your consent may be implied, such as when you send us an email inquiry, and a response would reasonably be expected.

Unless you've explicitly allowed me to utilize your information for a particular purpose, I won't employ it in a manner that personally identifies you.

I will continue processing your information under these conditions until you retract your consent or it becomes reasonable to assume that your consent is no longer in effect.

 

When you purchase a product through www.cherrisilk.co.uk you are giving your clear consent for me to process your personal details in order for me to carry out your purchase request. This includes passing your personal information to my supplier for the sole purpose of processing your order. 

For the purpose of processing your product orders through Cherrisilk the store, it is required of me to pass your personal information to my suppliers. The information I pass on is below, and you are protected under their own privacy policy also which is as follows:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 (DPA) and the EU General Data Protection Regulation (GDPR). 

The data is collected and controlle.d by Idweb Limited and D&AGF Ltd, T/A Alterego (depending on where your product is supplied). We collect information about you for 2 reasons: firstly, to process your orders and second, to provide you with the best possible service.

 

The type of information we collect about you includes:

Your name
Address
Phone number
Email address
Credit/debit card details 

We will never collect sensitive information about you without your explicit consent. By purchasing through Cherrisilk you give your consent for your data to be processed in this way.

Your data will never be shared with 3rd party companies or sold.

 

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at support@cherrisilk.co.uk

 If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions/comments about privacy, you should email us here- support@cherrisilk.co.uk

Your orders and information are stored for 1 year. After 1 year, the orders are archived and your details are removed. 

 

3. Legal basis for processing your information

Sometimes the law requires me to process your information to comply with statutory obligation. This can include your personal data.

 

Other times, I may be required to disclose your information to the government and their agencies if they have the proper authorisation. 

 

4. Using my website

 

I employ website-embedded software through my website hosts such as Shopify, to gather data concerning the pages you visit, your navigation path to reach them, your actions while on a page, the duration of your stay on a page, and how effectively we deliver content. It's important to note that this information is not linked to any personally identifiable information. 

 

5. Use of cookies

 

Cookies, those tiny text files, are deposited onto your computer's hard drive via your web browser whenever you visit a website. They serve as valuable tools to enhance website functionality, efficiency, and provide insights to site owners.

Just like other websites, we may request information from your computer when your browser seeks a web page from our server. These cookies allow our web server to recognize you, monitor your activities, and keep tabs on the pages you explore during your website visit. The cookies we employ may either last for a single session (they vanish when you close your browser) or endure on your computer until you delete them or a predefined time period elapses.

While your browser software does offer the option to disable cookies, we highly recommend allowing their use to fully benefit from our website's features, which rely on them. If you choose to block cookies, you may not be able to access all of our website's functionalities.

 

6. Children's privacy

Vicky Moore abides by the 'Age of Consent' law. When you make a purchase through Cherrisilk or Vicky Moore, you affirm that you are of the appropriate legal age to buy our products.

 

My websites are not intended for use by children. I do not knowingly gather Personal Information from individuals under the age of 18. If you are a parent or guardian and suspect that your child has provided us with Personal Information, please get in touch here: support@cherrisilk.co.uk. I will take the necessary steps to remove such personal information from our systems.

 

If you believe that I may have inadvertently collected Personal Information from a child, please reach out to me at support@cherrisilk.co.uk. 

 

 

7. Data retention

 

I retain your personal data for the duration necessary to deliver the services you've asked for, adhere to legal obligations, or support any potential legal claims. You have the option to examine or amend the data I have on record about you. If you prefer, you can also request the removal of any information associated with you from my website.

 

To do this please contact me here: support@cherrisilk.co.uk

 

 

8. Disclaimer

 

 

This privacy policy is for informational purposes only. 

 

 

9. Changes to this policy

This policy is subject to periodic updates. Any modifications I make to the policy in the future will be published on this page and, when applicable, communicated to you via email. I encourage you to revisit this page regularly to stay informed about any policy updates or alterations.

10. Contact and Complaints

 

Should you have any questions or concerns regarding how I gather, use, or store your Personal Information, or if you'd like to exercise any of your rights related to your Personal Information, please don't hesitate to get in touch with me here:

 

support@cherrisilk.co.uk